HOURS AND RATES
How we work
Kennelz and Bitz operates like a hotel. Whatever time you check in the first day is your first day. Your are charged for an extra day IF you do not pick up your pet by 11:00 a.m.the following morning and so on and so on. Major holidays will have varying hours so please be sure upon making a reservation that you are as precise as possible with when you are going to be picking up or dropping off. You will be asked to sign off that you fully understand our check out policy. We CANNOT combine Boarding and Daycare during one stay.
ANY QUESTIONS about billing should be asked by phone ahead of time or at time of check in. Pet Bookings On-line reservations assume that you will be checking out at 4:00pm the last day of your reservation. You will be charged an extra day in your estimate and pay more in the deposit but it will all come out in the wash at your actual pick up time.
We are aware that there can be times where there needs to be the out of the ordinary arrangement made. It is up to the Kennelz discretion if we are even physically able to be available to you at these times as we may be enjoying some family time, getting supplies, or at any location other than the kennel. For check outs that are out of our normal business hours there will be a charge that is based on the time of day and what accommodations have to be made to ensure someone is here upon your arrival. If you arrived at the vets office after hours (employees there or not) would you expect them to let you in or come to the office because your there? Our home is on the property which is great for the dogs but it makes it hard to have a family life if we can't set some hours to work around. Please do not come to the house if no one is in the kennel. There is an emergency number on the door and the phone is answered for kennel business. Please communicate your needs in advance so we can PLAN around your needs which we are happy to do!!!
Please be thoughtful of your pets and petcare providers and understand that pages of notes on each pet staying in the same kennel can be very time consuming and confusing for everyone. If you have multiple pets and they need A LOT of individual care it may be necessary to board them in separate kennels but give instructions for them to play and stay together as much as possible throughout the day.
Payment & Discounts
Payment is due at time of check out. If you made your reservation online we DO NOT have your credit card information on file, Pet Bookings is a third party. We accept Cash, Local Checks, and Major Credit Cards (MC and Visa). Please note that if paying by Credit Card you will be charged a surcharge up to 5% of your total bill according to MN Statute 325G.051.
LONG STAY DISCOUNTS
Stays over 14 days will have a one day deduction from the total stay
(a savings of up to $24)
Stays over 21 days will have two days deducted from the total stay
(a savings of up to $48)
Stays over 28 days will have three days deducted from the total stay
(a savings of up to $72)
THE LONGER THEY STAY THE LESS YOU PAY!
Coming Soon a customer loyalty program! Keep checking the website and Facebook for more information.
Monthly and Seasonal rates available. Please ask to talk to Patty or the Staff for more information
Look for ads in local papers and advertised specials for bid on WKLK's Radio Auction.
Hours and Seasonal Closing
REGULAR HOURS - Monday through Sunday (8-11am and 4-6pm)
ALL MAJOR HOLIDAYS WE ARE CLOSED FOR CHECK IN AND CHECK OUT!!!
Fourth of July, Thanksgiving, Christmas,
Checking Out by 11am the day after will incur no additional cost over a day of boarding.
OTHER HOLIDAYS LIMITED/ SPECIAL HOURS MAY APPLY WITH ADDITIONAL DAY RATES DEPENDING ON PICK UP TIME! (i.e. Labor Day check out from 4-6 so checking out after 11am incurs an additional day charge. You may want to just plan on picking up the next morning before 11 and pay the same rate.)
LIMITED CHECK IN AND CHECK OUT HOURS ON THE FOLLOWING DAYS:
Easter Day - evening hours only
Memorial Day - evening hours only
Labor Day - evening hours only
Thanksgiving Eve - 8-11am and 4-7pm (the day of Thanksgiving we are closed)
Christmas Eve - 8am-11am regular and 11am - 4pm ONLY by appointment (the day of Christmas we are closed)